General Information

Located in the Heart of North Carolina Featuring an Extensive Line of Leather, Hardware and Findings Serving the Leather Industry Since 1952

STORE HOURS: We are open weekdays 8:00 AM until 5:00 PM and on Saturdays 8:00 AM until 1:00 PM. Closed All Major Holidays.

TERMS: We accept Visa, MasterCard, Discover, and American Express cards. We will accept prepaid orders paid by money order. Personal checks require time to clear before shipment. We no longer ship COD orders to businesses or residential areas. Orders will not be shipped to customers that have allowed their accounts to become 30 days past due.

RETAIL SALES: Minimum retail purchase for shipment is $15.00. We offer volume discounts on many of the items we sell.

WHOLESALE:
To qualify for wholesale prices you must have a state sales tax number, a resellers or manufacturers certificate on file with ZWL. Wholesale prices will be sent to qualified vendors only. The minimum wholesale purchase is $25.00.

RETURNS: Store credit will be given for all returns... no cash refunds. No returns accepted after 30 days. All returns must have a return authorization number. All sized belts are custom sized per order and are non-returnable for exchanges or refunds. Ranger belts are an exception to this policy. We charge a base 15% restocking charge ($5.00 minimum) on returns (except strips) unless it is our error or the item is defective. Strips of leather are cut to order. The restocking charge on all strips is 25% ($5.00 minimum). We will not accept returns for leather that has been cut or damaged, videos or patterns or any item that we determine has been opened or used. Freight is not refundable unless it is our error.

SALES TAX: We must collect NC Sales Tax for residents of North Carolina unless you are a registered merchant and furnish us with a Certificate of Resale, however, this will not exempt you from a Use Tax on items not for resale. Out of State Customers are not subject to NC Sales Tax.

SHIPPING: Orders are normally shipped within 10 days depending on stock availability. During times of heavy order volume, this timeframe may be exceeded. All shipments by UPS. Shipping is charged at the actual rate charged to us by the carrier. All shipments are charged a Handling charge of $3.00 per package. Rolls of leather are charged a Handling charge of $4.00 per package. UPS Hazardous charge of $25.00 per package applies to all FL Items in gallons only. UPS COD charges are $9.00 per package. Rates are subject to change if there is a rate increase by the Carrier. Call us for approximate shipping charges if needed.

NEXT DAY AND SECOND DAY SERVICES: Do not apply when an order is placed but from processed date.

MULTIPLE INTERNET ORDERS: We automatically combine shipping charges for multiple orders submitted to our order department.