Phone: 1-800-633-0396   
 
 



 

FREQUENTLY ASKED QUESTIONS

 Q: DO YOU HAVE A COLOR CHART FOR YOUR DYE COLORS ?

 A:  we would be happy to send you a dye and color chart at no charge.  Just request one by email and we'll send you one, or you can view our online color chart by clicking here


 Q:  WHAT COLOR WILL I GET WHEN I USE THE DYE?

 A: THIS DEPENDS UPON SEVERAL FACTORS,  AS ALL OF OUR LEATHER DYES ARE MADE FOR NATURAL (UN-DYED) LEATHER.  IF YOU ARE DYING NATURAL OAK TANNED LEATHER, THEN THE ACTUAL COLOR DEPENDS UPON HOW YOU APPLY THE DYE...HOW MUCH DYE YOU APPLY AND HOW YOU APPLY IT WILL EFFECT THE DEGREE OF COLOR YOU GET.  NEXT, THE TYPE OF FINISH YOU USE OVER THE DYE WILL EFFECT THE COLOR... ALSO YOU CAN ENHANCE COLOR BY USING COLORED ATOM BALM WAX (IE: GINGER OR BROWN WILL ENHANCE BROWN, BLACK WILL ENHANCE BLACK, MAROON WILL ENHANCE BURGUNDY.


 Q: HOW CAN I RE-DYE MY UPHOLSTERY ?

 A: WE DO NOT  RECOMMEND  RE- DYING UPHOLSTERY.  UPHOLSTERY HAS BEEN COLORED AT THE FACTORY IN THE FINISHING PROCESS OF PRODUCTION.  TO BE ABLE TO RE-DYE UPHOLSTERY,  THE FACTORY FINISH WOULD HAVE TO BE REMOVED IN ORDER FOR THE DYE TO TAKE TO THE LEATHER.  THE LEATHER WOULD THEN HAVE TO BE SEALED TO PREVENT THE DYE FROM RUBBING OFF...AND COLOR IS ALMOST IMPOSSIBLE TO MATCH.  ALL THINGS CONSIDERED, TRYING TO RE-DYE UPHOLSTERY IS VERY TRICKY.  ARRIVING AT A FINISHED PRODUCT THAT WILL NOT RUB OFF ON SOMEONE'S CLOTHES IS HARD TO DO.  WHILE MANY OF OUR CUSTOMERS HAVE SUCCESSFULLY DYED  THEIR UPHOLSTERY ITEMS,  WE HIGHLY DO NOT RECOMMEND THIS   THE CHANCES OF FAILURE ARE SIMPLY TOO GREAT.  WE KNOW OF NO PRODUCT ON THE MARKET TODAY THAT IS SUITABLE FOR CONSUMERS TO RE-DYE UPHOLSTERY ITEMS.


 Q:   HOW CAN I ORDER LEATHER ON LINE ?

 A:  IN OUR ONLINE PRODUCTS CATALOG, CHOOSE THE LEATHER YOU WANT AND THE ORDER WILL BE EMAILED TO US WHEN YOU HIT THE "EMAIL TO ORDER" LINK.  YOUR DESIRED LEATHER WILL THEN BE PULLED AND  WEIGHED FOR AN EXACT SHIPPING TOTAL.  WE WILL E-MAIL THE TOTAL TO YOU WITH THE SQUARE FOOTAGE FOR CONFIRMATION.  YOU CAN THEN PAY FOR YOUR ORDER ON ANY OF THE MAJOR CREDIT CARDS AFTER WE CONFIRM THE ORDER.


 Q:   HOW CAN I GET OUT OF BEING CHARGED A HAZARD CHARGE FOR SHIPPING A GALLON OF DYE ?

 A:  YOU CANT...BUT FEDERAL LAWS WILL PERMIT US TO SHIP UP TO 12 QUARTS OF A HAZARDOUS ITEM IN ONE BOX WITHOUT ANY  SPECIAL CHARGES...BUT WE HAVE TO CHARGE EVEN IF ONE 1-GALLON CONTAINER IS SHIPPED.

 
     Zack White Leather Company 1.800.633.0396

Copyright © 2002-2007 Zack White Leather Company